Booking & Cancellation Policy
Appointment Booking Policy
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Appointments can be made via WhatsApp, Email, or our Contact Us form.
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All bookings will be confirmed via email or text message.
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New clients are encouraged to complete an intake form and required to confirm their acceptance of this policy before their first session or when they come for their first session .
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Walk-ins (without prior bookings) are subject to availability of the psychologists.
Appointment Duration
● Standard therapy sessions are 60 minutes unless otherwise arranged.
● Extended sessions may be available on request and will be charged accordingly.
● In-Person Sessions – Conducted at our clinic in a private, comfortable, and confidential setting.
● Online Therapy – Delivered via a secure and encrypted telehealth platform (e.g., Zoom) for clients who prefer remote access.
Fees and Payment
● Session fees will be communicated at the time of booking.
● Payment for in-person sessions is due at the time of the session unless prior arrangements are made.
● Payment for online sessions is required before the scheduled appointment to confirm your booking.
● We accept cash, PayNow, or bank transfer. A receipt will be issued for all payments.
Cancellations and Rescheduling
● We require at least 24 hours’ notice for cancellations or rescheduling.
● Cancellations made with less than 24 hours’ notice will incur 50% of the full session fee.
● Exceptions may be made for emergencies at the discretion of your psychologist.
LAte Arrivals
● If you arrive late, your session will still end at the scheduled time to allow the next appointment to start on time. This will be communicated to the client at the beginning of the session.
● The full session fee will apply.
No Show Policy
● Clients who do not attend their appointment without notice will be charged the full session fee. Exceptions will be granted at the discretion of the psychologist.
● Frequent no-shows may result in limited booking privileges.
Confidentiality
● All client information is kept confidential in line with professional and legal requirements.
● Exceptions apply only where required by law or where there is a risk of harm.
Contact Us
Questions about These Terms
If you have any questions or concerns about these Terms, please contact us.
Co-Founder: Mr Vernon Tay
Email: vernon_tay@breatheandbe.sg
Phone: +65 9627 5165
Last Updated: 05 Aug 2026